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Modern Buildings

FAQs

Got questions about Grand East's solutions?

Find quick answers to everything you need to know right here!

FAQs Section
  • What products does Grand East Aluminum and Glass offer?
    We offer a range of products including aluminum windows, glass doors, retractable screens, curtain walls, skylights, and custom aluminum and glass solutions tailored to your needs.
  • What types of glass do you offer?
    We offer various types of glass including tempered, laminated, insulated, and low-E glass. Each type provides different benefits such as safety, energy efficiency, and sound insulation.
  • What is the difference between tempered and laminated glass?
    Tempered glass is heat-treated for increased strength and safety, while laminated glass consists of two layers with a plastic interlayer for added impact resistance and soundproofing.
  • Can I customize my order?
    Yes, we provide customization options for most of our products. You can choose from various colors, finishes, and sizes to match your specific requirements.
  • Do you offer any eco-friendly options?
    Yes, we offer eco-friendly options such as energy-efficient glass and sustainable materials for our aluminum products. Please inquire about specific options during your consultation.
  • What are the benefits of aluminum windows?
    Aluminum windows are durable, low-maintenance, and resistant to weather conditions. They offer excellent thermal performance and a sleek, modern look.
  • Are your glass doors energy-efficient?
    Yes, our glass doors are designed with energy efficiency in mind. They feature insulated glass units to reduce heat transfer and enhance thermal performance.
  • Are your products weather-resistant?
    Yes, our products are designed to withstand various weather conditions, including rain, wind, and UV exposure, thanks to their durable materials and construction.
  • What should I consider when choosing a glass type?
    Consider factors such as energy efficiency, safety, sound insulation, and aesthetic preferences. Our team can help guide you in selecting the best glass type for your needs.
  • Do you offer commercial services?
    Yes, we provide solutions for both residential and commercial projects, including custom aluminum and glass installations for offices, storefronts, and other commercial spaces.
  • Can I install your products myself?
    While DIY installation is possible, we recommend professional installation to ensure proper fitting, performance, and adherence to safety standards.
  • Do you provide installation services?
    Yes, we offer professional installation services for all our products to ensure a perfect fit and optimal performance. Contact us to know more.
  • How do I maintain retractable screens?
    Clean the screens regularly with a soft cloth and mild soap solution. Ensure that the tracks are free of debris and lubricate them periodically to maintain smooth operation.
  • What maintenance is required for aluminum and glass products?
    Aluminum and glass products require minimal maintenance. Regular cleaning with non-abrasive cleaners and periodic inspections are recommended to ensure longevity and performance.
  • What is the warranty on your products?
    We offer a standard warranty on our products, typically covering manufacturing defects. Specific warranty terms vary by product, so please contact us for detailed information.
  • Can I see samples of your products?
    Yes, we can provide samples or show you examples of our products. Please contact us to arrange a visit or request samples.
  • How can I request a quote?
    You can request a quote by contacting us through our website, phone, or email. Provide details about your project and product requirements for an accurate estimate.
  • How long does it take to complete an order?
    The timeline for completing an order depends on the product and customization requirements. Generally, orders are processed within 4-6 weeks. For more specific timelines, please contact us.
  • How do retractable screens work?
    Retractable screens can be extended or retracted as needed. They provide control over airflow, sunlight, and privacy while maintaining an unobstructed view.
  • What is a top-hung interior door?
    A top-hung interior door features a top-hinged mechanism, allowing the door to swing open from the top. This design provides a unique appearance and efficient use of space.
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